Terms & Conditions
Each box contains allergen information, full ingredients list is available on each product on our website.
Once your goods have arrived, please store them in the fridge. Our mini cakes can be kept for 7 days, with brownies up to 3 weeks.
If the customer has missed the delivery, the delivery service will notify you through the tracking information you provided. And offer other options for yourself.
All our products are shipped in a branded Lucy Claire Bakes Box in a white or grey postal bag. These are both recyclable.
Your invoice will be emailed to yourself. We do not send them in the boxes. If you would like another copy please let us know and we would be happy to send one.
Free From Products
Whilst we are NOT a free from kitchen, we do our best to ensure when making free from products that this is done in a clean & safe environment to prevent cross-contamination.
We currently use Royal Mail 48hr Tracked (£3.35) and Royal Mail 24hr Tracked (£4.45).
The customer will receive tracking details when dispatched and a delivery window for your parcels arrival.
Royal Mail 24hr Tracked - aims for next working day delivery but can take up to two days.
Royal Mail 48hr Tracked- aims for 2 working days. But this can take up to three days.
Please note this does not include weekends and we cannot guarantee an order will arrive on a certain day.
Both options offer Tracking.
Incorrect Address Entry
If you have entered the shipping address incorrectly, please let us know at the earliest convenience and we will be happy to change this ASAP- email@example.com.
Unfortunately, if the address has been entered incorrectly and the Royal Mail website has failed to pick up on this we are unable to process a refund if the parcel has already been dispatched.
Cut off date
We cut off dates for each week on a Monday at 12pm for the coming week. Additionally, new dates are added at the same time.
We offer free collection from Loughborough for all our online shop products. This is non-contact collection. You will receive an email on the day with details and usually collection options are between 12pm & 7pm.
We work in a 5* Food Hygiene kitchen and certified with a level 2 food hygiene certificate.
We dispatch on a Wednesday, please note this is the day that this leaves our studio and NOT the delivery date. Dates are available to pre-order 4 weeks in advance.
Unfortunately we no longer offer local delivery but do recommend selecting collection at checkout if you are local to LE11
We do have sales at various periods of the year. Keep an eye on our social media for these. Additionally, sign up to our rewards scheme to collect points snd these points can be converted into money off.
For large orders (5 or more boxes) we offer a scaled discount, so please drop us an email for more information; firstname.lastname@example.org